Emergency Communications Specialist

Regional 911 Intake Solutions; Ripley (WV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plans

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions is seeking police dispatchers to receive and triage emergency and nonemergency calls, document critical details, and coordinate with officers and neighboring agencies. The role emphasizes accurate location reporting, clear radio communication, and adherence to privacy and training requirements.

Work may involve shift-based duties, ongoing updates to incident records, and use of CJIS systems.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training, while experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, and communicate clearly by radio.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after completing required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Active listening

Radio communication

Multitasking

Geographic awareness

Education

High school diploma or GED

Police dispatch certifications

Tools

Dispatch software

CJIS/records systems

Job description

Regional 911 Intake Solutions is seeking police dispatchers to receive and triage emergency and nonemergency calls, document critical details, and coordinate with officers and neighboring agencies. The role emphasizes accurate location reporting, clear radio communication, and adherence to privacy and training requirements.

Work may involve shift-based duties, ongoing updates to incident records, and use of CJIS systems.