Public Safety 911 Dispatcher — Calm, Quick-Thinker

County Emergency Communications; Berlin (VT); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

County Emergency Communications in Berlin, VT seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will manage emergency and nonemergency calls, confirm incident details, and relay information across multiple systems.

The role may include overnight shifts, weekends, and overtime as required. Applicants typically hold a high school diploma or GED, with some agencies preferring prior emergency communications experience or certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants while others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Calm communication

Active listening

Typing

Clear speech

Basic computer skills

Organize information

Formation

High school diploma or GED

Description du poste

County Emergency Communications in Berlin, VT seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will manage emergency and nonemergency calls, confirm incident details, and relay information across multiple systems.

The role may include overnight shifts, weekends, and overtime as required. Applicants typically hold a high school diploma or GED, with some agencies preferring prior emergency communications experience or certifications.