911 Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; St. Johnsbury (VT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Vermont seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will manage emergency and nonemergency calls, confirm locations, and relay critical information while coordinating police, fire, and EMS resources.

Responsibilities include assessing priority, entering data into dispatch systems, and maintaining accurate records. The role may require overnight shifts and overtime, with varied schedules depending on the agency.

Qualifications

• High school diploma or GED commonly required.
• Typing, active listening, clear speech, and basic computer skills are useful.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Calm under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Vermont seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will manage emergency and nonemergency calls, confirm locations, and relay critical information while coordinating police, fire, and EMS resources.

Responsibilities include assessing priority, entering data into dispatch systems, and maintaining accurate records. The role may require overnight shifts and overtime, with varied schedules depending on the agency.