Emergency 911 Call Taker — Fast-Paced Public Safety Career

National Public Safety Careers; Berlin (VT); Presencial; USD 38.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Descripción de la vacante

National Public Safety Careers seeks 911 Call Takers in Berlin, VT. Responsibilities include handling emergency and nonemergency lines, confirming locations and caller information, and documenting details for dispatch.

Training will cover standardized questioning, data entry, and prompt information forwarding. Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and complete required assessments.

Formación

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and assessments is important.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks 911 Call Takers in Berlin, VT. Responsibilities include handling emergency and nonemergency lines, confirming locations and caller information, and documenting details for dispatch.

Training will cover standardized questioning, data entry, and prompt information forwarding. Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and complete required assessments.