911 Emergency Communications Specialist

911 Emergency Communications; North Thetford (VT); On-site; USD 38,000 - 62,000; Full time

Job summary

911 Emergency Communications in Vermont seeks a dispatcher to handle emergency and nonemergency calls, verify details, prioritize incidents, and relay information to responders. The role involves radio monitoring, data entry, and providing caller instructions within training limits.

The position requires a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay organized under pressure in a demanding public safety environment.

Qualifications

• High school diploma or GED is commonly required; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Organizing information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Vermont seeks a dispatcher to handle emergency and nonemergency calls, verify details, prioritize incidents, and relay information to responders. The role involves radio monitoring, data entry, and providing caller instructions within training limits.

The position requires a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay organized under pressure in a demanding public safety environment.