Calm-Under-Pressure 911 Dispatcher (24/7, Overtime)

County Emergency Communications; Manchester (VT); On-site; USD 45,000 - 60,000; Full time

Job summary

County Emergency Communications in Manchester, VT, seeks 911 Emergency Dispatchers who will connect callers with police, fire, or medical responders and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting and relaying accurate information. Training and certifications as required by the hiring agency are included.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

County Emergency Communications in Manchester, VT, seeks 911 Emergency Dispatchers who will connect callers with police, fire, or medical responders and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting and relaying accurate information. Training and certifications as required by the hiring agency are included.