Calm 911 Dispatcher: Public Safety Communications Pro

Emergency Telecommunicator Services; Westminster (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Westminster, VT, seeks 911 Emergency Dispatcher opportunities. You will connect callers with police, fire, or medical responders, gather essential information, and coordinate resources per agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems while documenting details and maintaining confidentiality. Training and certification support may be provided.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Typing, listening, and reporting accuracy are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Calm communication

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Westminster, VT, seeks 911 Emergency Dispatcher opportunities. You will connect callers with police, fire, or medical responders, gather essential information, and coordinate resources per agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems while documenting details and maintaining confidentiality. Training and certification support may be provided.