Public Safety 911 Dispatcher — Calm, Precise & Connected

County Emergency Communications; Flowood (MS); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Florence, MS is seeking 911 Emergency Dispatcher opportunities. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical responders according to procedures.

Dispatchers must stay calm under pressure, use multiple systems, and maintain clear records while protecting confidential information. Shifts may include overnight, weekends, and overtime depending on agency needs.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalency

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Florence, MS is seeking 911 Emergency Dispatcher opportunities. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical responders according to procedures.

Dispatchers must stay calm under pressure, use multiple systems, and maintain clear records while protecting confidential information. Shifts may include overnight, weekends, and overtime depending on agency needs.