Calm, Precise 911 Dispatcher — Emergency Communications

County Emergency Communications; Olin (IA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Olin, IA seeks a 911 emergency dispatcher to connect callers with responders, gather information, and coordinate police, fire, and EMS per agency procedures.

The role requires calm communication, close listening, and the ability to manage multiple systems while documenting and relaying accurate information. Shifts may include nights, weekends, holidays, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include typing, listening, clear speech and organizing information.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer proficiency

Information organization

Education

High School Diploma

Emergency telecommunicator certification

Tools

Computer-Aided Dispatch systems

Job description

County Emergency Communications in Olin, IA seeks a 911 emergency dispatcher to connect callers with responders, gather information, and coordinate police, fire, and EMS per agency procedures.

The role requires calm communication, close listening, and the ability to manage multiple systems while documenting and relaying accurate information. Shifts may include nights, weekends, holidays, and overtime as needed.