Emergency Dispatcher: Calm, Critical 24/7

911 Emergency Communications; Pheba (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Pheba, MS is seeking a dispatcher to connect callers with responders. You may handle emergency and nonemergency calls, verify locations, and relay critical information while managing multiple dispatch systems.

The role requires calm, precise communication and the ability to document changing details under pressure. Typical duties include confirming incident locations, data entry, and coordinating police, fire, or EMS resources according to agency procedures.

Qualifications

• High school diploma or GED commonly required.
• Testing scores, experience, and training deadlines determined by official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Data entry

Organize information

Education

High school diploma or GED

Job description

911 Emergency Communications in Pheba, MS is seeking a dispatcher to connect callers with responders. You may handle emergency and nonemergency calls, verify locations, and relay critical information while managing multiple dispatch systems.

The role requires calm, precise communication and the ability to document changing details under pressure. Typical duties include confirming incident locations, data entry, and coordinating police, fire, or EMS resources according to agency procedures.