Public Safety 911 Dispatcher: Calm, Critical-Calls Pro

County Emergency Communications; Hartland Township (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

County Emergency Communications is seeking qualified 911 Emergency Dispatchers in Hartland, MI to handle emergency and nonemergency calls, verify locations, and coordinate responders. Staff must manage multiple systems, maintain calm under pressure, and ensure accurate information flow.

Candidates typically have a high school diploma and may need typing, listening, and communication skills. The role may involve overnight or rotating shifts and overtime as required by the agency.

Formación

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; testing and training deadlines vary.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Conocimientos

Active listening

Typing speed

Clear speech

Multitasking

Educación

High school diploma

Herramientas

CAD/Dispatch software

Descripción del empleo

County Emergency Communications is seeking qualified 911 Emergency Dispatchers in Hartland, MI to handle emergency and nonemergency calls, verify locations, and coordinate responders. Staff must manage multiple systems, maintain calm under pressure, and ensure accurate information flow.

Candidates typically have a high school diploma and may need typing, listening, and communication skills. The role may involve overnight or rotating shifts and overtime as required by the agency.