24/7 911 Dispatcher — Calm, Critical Emergency Communicator

County Emergency Communications; Richville (MI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Zusammenfassung

County Emergency Communications in Richville, MI is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders in fast-paced environments.

Ideal candidates will have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills, with the ability to stay calm under pressure and document information

Qualifikationen

• High school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Kenntnisse

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Ausbildung

High school diploma

Jobbeschreibung

County Emergency Communications in Richville, MI is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders in fast-paced environments.

Ideal candidates will have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills, with the ability to stay calm under pressure and document information