Public Safety 911 Call Taker — Crucial, Fast-Paced Role

National Public Safety Careers; Sumerco (WV); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Sumerco, West Virginia. You will handle emergency calls, verify locations, and document information for responders.

The role may involve rotating shifts, including nights and weekends, with access to training and certification programs. Applicants typically need a high school diploma or equivalent, good listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Sumerco, West Virginia. You will handle emergency calls, verify locations, and document information for responders.

The role may involve rotating shifts, including nights and weekends, with access to training and certification programs. Applicants typically need a high school diploma or equivalent, good listening and typing skills, and clear verbal communication.