911 Call Taker — Quick-Response Public Safety Operator

National Public Safety Careers; Panther (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Panther, WV. The role involves taking emergency and nonemergency calls, verifying locations and callbacks, and documenting details for dispatch teams.

Ideal applicants have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow scripted procedures. Training and certifications are required for advancement.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Panther, WV. The role involves taking emergency and nonemergency calls, verifying locations and callbacks, and documenting details for dispatch teams.

Ideal applicants have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow scripted procedures. Training and certifications are required for advancement.