Emergency Communications Operator - 24/7 Call Taker

National Public Safety Careers; Midway (WV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Midway, West Virginia, is seeking a dedicated 911 Call Taker to join the emergency communications team. You will listen, collect essential details, and document information for dispatch.

This on-site role may require rotating shifts and availability for early mornings, evenings, or overnight hours. A high school diploma and customer-service background help, with training and certification provided.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience is helpful.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Midway, West Virginia, is seeking a dedicated 911 Call Taker to join the emergency communications team. You will listen, collect essential details, and document information for dispatch.

This on-site role may require rotating shifts and availability for early mornings, evenings, or overnight hours. A high school diploma and customer-service background help, with training and certification provided.