Public Safety 911 Call Taker

National Public Safety Careers; Ohlman (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Ohlman, IL. You will handle emergency and nonemergency calls, confirm locations and caller details, and use approved questions to determine urgency.

You will enter data into dispatch software and forward information to the appropriate teams. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or accepted.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures.
• Some dispatcher or public safety experience beneficial but not always required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed and appropriate.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Ohlman, IL. You will handle emergency and nonemergency calls, confirm locations and caller details, and use approved questions to determine urgency.

You will enter data into dispatch software and forward information to the appropriate teams. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.