911 Call Taker – Frontline Emergency Communications

National Public Safety Careers; Algonquin (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

National Public Safety Careers in Algonquin, IL seeks a dedicated 911 Call Taker to listen, assess, and document emergency information provided by callers in real time.

You will answer incoming calls, confirm incident locations, use approved questions to determine urgency, and enter details into dispatch software, supporting responders and public safety operations. A high school diploma or equivalent is required with strong listening and typing skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Algonquin, IL seeks a dedicated 911 Call Taker to listen, assess, and document emergency information provided by callers in real time.

You will answer incoming calls, confirm incident locations, use approved questions to determine urgency, and enter details into dispatch software, supporting responders and public safety operations. A high school diploma or equivalent is required with strong listening and typing skills.