Public Records Clerk - Research & Customer Support

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 38,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 3 for the Department of Transportation, Bureau of Motor Vehicles. In this role you will conduct record research, manage vehicle records in the CARATS system, respond to inquiries, and prepare correspondence to support public services.

You will perform time-sensitive transactions, maintain files and reports, and communicate with internal and external stakeholders.

Qualifications

• One year as a Clerical Assistant 2 or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Responsibilities

• Record Research: Investigate inquiries, review records and documentation, determine accuracy, and provide information to customers and work units.

Skills

Clerical experience

Tools

CARATS

Job description

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 3 for the Department of Transportation, Bureau of Motor Vehicles. In this role you will conduct record research, manage vehicle records in the CARATS system, respond to inquiries, and prepare correspondence to support public services.

You will perform time-sensitive transactions, maintain files and reports, and communicate with internal and external stakeholders.