Clerical Assistant 3 - Bureau of Driver Licensing

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Transportation is seeking a Clerical Assistant 3 to support driver sanction and restoration processing, maintain records, and assist staff with task coordination. The role emphasizes accuracy, customer service, and data entry in a state government environment.

The position is full-time with standard hours and potential overtime; telework is not available. Candidates must meet the stated experience requirements and comply with background checks and

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title) or
• One year of moderately complex clerical experience
• An equivalent combination of experience and training

Responsibilities

• Provide guidance to staff on correct processing methods and maintain reporting systems for accuracy and error tracking
• Log incoming work, assign tasks by priority, and help the supervisor manage resources to meet processing goals
• Enter data to update driver and non-driver records using forms and statements received from customers with sanctions
• Maintain a minimum accuracy rate of 98 percent when completing assigned processing tasks
• Ensure all fees are handled, recorded, and delivered to the proper unit within required turnaround times
• Respond to calls and research records to answer questions from the public and internal customers

Skills

Attention to detail

Record keeping

Customer service

Job description

NOTE: This posting will close on November 4, 2026 or after a total of 30 applications are received, whichever occurs first.

As a Clerical Assistant 3 for the Department of Transportation, you will play a key part in helping customers navigate important steps in restoring their driving rights. The work you will do supports smooth operations and clear communication within the unit. This role offers steady tasks and a positive work environment. Bring your attention to detail and pride in service to this meaningful position.

In this position you will support the processing of driver sanction and restoration tasks while maintaining accurate records and helping staff complete their work correctly. The work you will do involves communication, record updates, and organized handling of customer information. As a Clerical Assistant 3, you will perform the following duties:

• Work Leadership:Provide guidance to staff on correct processing methods and maintain reporting systems for accuracy and error tracking
• Work Distribution:Log incoming work, assign tasks by priority, and help the supervisor manage resources to meet processing goals
• Record Updating:Enter data to update driver and non-driver records using forms and statements received from customers with sanctions
• Accuracy Standards:Maintain a minimum accuracy rate of 98 percent when completing assigned processing tasks
• Fee Processing:Ensure all fees are handled, recorded, and delivered to the proper unit within required turnaround times
• Customer Support:Respond to calls and research records to answer questions from the public and internal customers

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• This position may require voluntary or mandatory overtime.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.