Clerical Lead, Driver Sanctions & Records

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Transportation is seeking a Clerical Assistant 3 to support driver sanction and restoration processing, maintain records, and assist staff with task coordination. The role emphasizes accuracy, customer service, and data entry in a state government environment.

The position is full-time with standard hours and potential overtime; telework is not available. Candidates must meet the stated experience requirements and comply with background checks and

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title) or
• One year of moderately complex clerical experience
• An equivalent combination of experience and training

Responsibilities

• Provide guidance to staff on correct processing methods and maintain reporting systems for accuracy and error tracking
• Log incoming work, assign tasks by priority, and help the supervisor manage resources to meet processing goals
• Enter data to update driver and non-driver records using forms and statements received from customers with sanctions
• Maintain a minimum accuracy rate of 98 percent when completing assigned processing tasks
• Ensure all fees are handled, recorded, and delivered to the proper unit within required turnaround times
• Respond to calls and research records to answer questions from the public and internal customers

Skills

Attention to detail

Record keeping

Customer service

Job description

Commonwealth of Pennsylvania's Department of Transportation is seeking a Clerical Assistant 3 to support driver sanction and restoration processing, maintain records, and assist staff with task coordination. The role emphasizes accuracy, customer service, and data entry in a state government environment.

The position is full-time with standard hours and potential overtime; telework is not available. Candidates must meet the stated experience requirements and comply with background checks and