Clerical Assistant 3 - Bureau of Motor Vehicles

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); On-site; USD 38,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 3 for the Department of Transportation, Bureau of Motor Vehicles. In this role you will conduct record research, manage vehicle records in the CARATS system, respond to inquiries, and prepare correspondence to support public services.

You will perform time-sensitive transactions, maintain files and reports, and communicate with internal and external stakeholders.

Qualifications

• One year as a Clerical Assistant 2 or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Responsibilities

• Record Research: Investigate inquiries, review records and documentation, determine accuracy, and provide information to customers and work units.

Skills

Clerical experience

Tools

CARATS

Job description

NOTE: This posting will close on NOVEMBER 3, 2026 or after a total of 50 applications are received, whichever occurs first.

Bring your curiosity, organization, and communication skills to a career that keeps Pennsylvania moving. The Clerical Assistant 3 position with the Department of Transportation, Bureau of Motor Vehicles offers engaging work that combines research, customer service, and record management. You will help solve complex issues, provide accurate information, and support important public services. If you enjoy meaningful work and variety in your day, this could be the perfect opportunity for you.

This position supports the accuracy of vehicle and related records by conducting research, processing transactions, responding to customer inquiries, and preparing correspondence. Work involves independent decision-making, record maintenance, customer service, and communication with both internal and external stakeholders. As a Clerical Assistant 3, you will perform the following duties:

• Record Research: Investigate inquiries, review records and documentation, determine accuracy, and provide information to customers and work units
• Data Management: Update, correct, create, and maintain vehicle records using the CARATS system and supporting documentation
• Customer Support: Respond to phone calls, electronic messages, and correspondence while resolving questions and discrepancies
• Priority Processing: Review, process, reject, and complete time-sensitive transactions, requests, and executive correspondence
• Written Communication: Research, draft, proofread, and issue letters that explain requirements, decisions, and vehicle-related information
• Reporting Duties: Maintain files, logs, spreadsheets, and reports to support workflow tracking, productivity, and management review

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.