Public-Facing Office Assistant & Records Clerk

LaneHelp; Eugene (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

LaneHelp in Eugene, Oregon seeks an Office Assistant 2 to provide essential front-line administrative support to the Parole & Probation Division within Community Justice & Rehabilitation Services. The role serves as the primary contact for individuals reporting to meet with officers, delivering professional customer service while supporting division operations.

The candidate will handle reception, data entry into law enforcement databases, records management, and processing of technical

Qualifications

• Two years of responsible clerical and office assistance experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.
• Must pass the pre-employment background check.
• Must be able to complete LEDS/CJIS testing within 30 days of appointment.
• Possession of LEDS certification or ability to obtain within one month of initial appointment.
• Possession of Oregon Notary Public commission within six months of initial appointment.

Responsibilities

• Provide front-line reception, public contact, and customer service, including interactions with individuals who may be upset, agitated, or hostile.
• Perform ongoing data entry and maintain accurate information in law enforcement databases.
• Process technical documents and complete complex records and clerical functions.
• Provide a broad range of administrative, office, and general clerical support to the division.
• Apply established policies, procedures, and operational requirements while working independently with minimal supervision.

Skills

Reception

Data entry

Customer service

Records management

Education

High school diploma or equivalent

Tools

LEDS

CJIS databases

Job description

LaneHelp in Eugene, Oregon seeks an Office Assistant 2 to provide essential front-line administrative support to the Parole & Probation Division within Community Justice & Rehabilitation Services. The role serves as the primary contact for individuals reporting to meet with officers, delivering professional customer service while supporting division operations.

The candidate will handle reception, data entry into law enforcement databases, records management, and processing of technical