AWS Cloud Technical Advisor & Strategy Lead

Amazon Web Services (AWS); Dallas (TX); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager to be the principal technical advisor for Enterprise Support customers.

You will guide architecture discussions and help customers adopt AWS services such as EC2, S3, DynamoDB, Lambda and more, coordinating with engineers to drive outcomes. The role is customer-facing, not hands-on troubleshooting, and requires strong leadership, strategic thinking, and the ability to manage risk and trade-offs.

Qualifications

• 3+ years of technical engineering experience.
• Experience with troubleshooting across three or more areas of IT systems.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• Serve as principal technical advisor to Enterprise Support customers.
• Collaborate with engineers and service teams to drive issues to resolution and craft adoption strategies.

Skills

Technical engineering experience

Distributed systems troubleshooting

Problem solving

Education

Bachelor's degree

Tools

AWS services

Cloud platforms

Well-Architected Framework

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager to be the principal technical advisor for Enterprise Support customers.

You will guide architecture discussions and help customers adopt AWS services such as EC2, S3, DynamoDB, Lambda and more, coordinating with engineers to drive outcomes. The role is customer-facing, not hands-on troubleshooting, and requires strong leadership, strategic thinking, and the ability to manage risk and trade-offs.