Technical Account Manager, Public Cloud

CDW; Illinois; On-site; USD 120,000 - 170,000; Full time

Job summary

CDW is seeking a Technical Account Manager to own the technical relationship with customers, guiding on AWS, Azure, and GCP, and aligning cloud strategies with their business goals.

You will meet with customers regularly, act as their advocate within CDW, monitor cloud spend, and educate on CDW cloud offerings. This role emphasizes customer success and Well-Architected best practices.

Qualifications

• Bachelor's degree and 5+ years in cloud engineering or DevOps, or 9+ years in related roles.
• Experience in a technical account management or InfraOps / customer-facing role.
• Strong CRM and senior leadership relationship skills.
• Technical expertise in public cloud computing (AWS, Azure, GCP) and Well-Architected practices.
• Customer-centric mindset with ability to drive customer value and strategic planning.
• Associate cloud certification.
• Annual bonus target of 10% subject to plan terms.

Responsibilities

• Meet with customers regularly to understand operational needs and provide personalized public cloud improvement recommendations.
• Advocate for customers across internal teams to ensure excellent experience.
• Use Cloud Management Platforms to monitor cloud spend and align with budgets.
• Conduct regular ticket reviews with CDW customers.
• Educate customers on technologies and CDW cloud offerings.
• Explain how CDW products and cloud services align to customer use cases.
• Be an escalation point for the Customer Engagement support engineers.
• Hold governance sessions with customers.
• Provide billing support and stay informed on cloud trends and Well-Architected practices.

Education

Bachelor's degree

Associate cloud certification

Tools

CRM systems

Job description

As a Technical Account Manager, you will own the technical relationship with customers and serve as their technical advocate. You will understand the customer's business needs and provide guidance on public cloud (AWS, Azure, GCP) best practices. As a customer advocate, you will ensure customers have a positive experience with CDW. Perform technical reviews on customer public cloud environments across all pillars of the well architected framework

• Meet with customers regularly to understand operational needs and share personalized recommendations for public cloud environment improvements
• Work with internal teams to act as an advocate for the customer and ensure an excellent customer experience
• Utilize Cloud Management Platforms to give customers visibility into cloud spend and align spend with goals and budget
• Conduct regular ticket reviews with CDW customers
• Educate customers on current and new technologies and services, including CDW and public cloud offerings
• Communicate how specific CDW and cloud products, services and solutions including our product roadmap align to customer use cases and service gaps
• Be an escalation point for the Customer Engagement support engineers
• Hold regular governance sessions with customers
• Provide support to Billing for customer questions; Stay educated on cloud infrastructure and operations trends and best practices; including the Azure, AWS, and GCP Well-Architected framework

Qualifications

• Bachelor's degree and 5+ years' experience in a cloud engineering / customer support role or DevOps engineering role OR 9+ years' experience in a cloud engineering / customer support role or DevOps engineering role
• Experience in a technical account management, InfraOps or customer-facing role
• Experience with customer relationship management, especially c-level or senior leadership
• Technical expertise in public cloud computing, with a strong understanding of relevant technologies, architectures, and best practices
• Customer-centric mindset with a passion for driving customer success and delivering value
• Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
• Associate cloud certification
• Annual bonus target of 10% subject to terms and conditions of plan

CDW is committed to being an AI-fluent organization. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology.

At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.