Public Benefits Front Desk Specialist

Knowledge Services; Trenton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services seeks an Eligibility Assistant for the FSSA/DFR in Bloomfield, IN to provide front-desk support, collect paperwork, and assist applicants for TANF, SNAP, and Medicaid. You will greet visitors and help with applications.

You will review information for accuracy, assist with computer applications, schedule appointments, and support case workers while delivering excellent customer service. This long-term role offers a 37.5-hour week, benefits, and daily schedule M-F 8:00–4:30.

Qualifications

• High school diploma or equivalent required.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to multi-task in a fast-paced office.
• Willingness to interact with the public.
• Experience in front desk or office support desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multitasking

Reliability

CS experience

Education

High School diploma or equivalent

Job description

Knowledge Services seeks an Eligibility Assistant for the FSSA/DFR in Bloomfield, IN to provide front-desk support, collect paperwork, and assist applicants for TANF, SNAP, and Medicaid. You will greet visitors and help with applications.

You will review information for accuracy, assist with computer applications, schedule appointments, and support case workers while delivering excellent customer service. This long-term role offers a 37.5-hour week, benefits, and daily schedule M-F 8:00–4:30.