Public Benefits Eligibility Associate

Knowledge Services; Covington (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services in Covington, IN is seeking an Eligibility Assistant to support the FSSA / DFR with front desk duties and client intake. You will welcome visitors, collect documents, assist with applications, and provide outstanding customer service while handling confidential information.

This long-term role offers a 37.5 hour work week, Monday–Friday 8:00 AM–4:30 PM, paid time off, benefits, and a starting wage of $14.00 per hour.

Qualifications

• High School diploma or equivalent required.
• Strong customer service background and desire to help others.
• Ability to maintain confidentiality and handle conflicts calmly.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Conflict management

Multi-tasking

Reliability

Desire to help others

Education

High School diploma or equivalent

Job description

Knowledge Services in Covington, IN is seeking an Eligibility Assistant to support the FSSA / DFR with front desk duties and client intake. You will welcome visitors, collect documents, assist with applications, and provide outstanding customer service while handling confidential information.

This long-term role offers a 37.5 hour work week, Monday–Friday 8:00 AM–4:30 PM, paid time off, benefits, and a starting wage of $14.00 per hour.