Public Assistance Eligibility Assistant

Knowledge Services; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Indianapolis to support the FSSA / Division of Family Resources. You will greet visitors, collect documents, assist with computer applications, and schedule appointments to help clients applying for public assistance.

The role focuses on accurate information review, front-desk duties, and delivering courteous service to clients and staff. This is a long-term on-site position with a 37.5-hour work week and benefits.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service background

Ability to maintain confidentiality

Handle conflict calmly

Reliable and dependable

Ability to multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Indianapolis to support the FSSA / Division of Family Resources. You will greet visitors, collect documents, assist with computer applications, and schedule appointments to help clients applying for public assistance.

The role focuses on accurate information review, front-desk duties, and delivering courteous service to clients and staff. This is a long-term on-site position with a 37.5-hour work week and benefits.