Front Desk Eligibility Assistant - Public Benefits

Knowledge Services; Crawfordsville (IN); On-site; USD 27,000 - 32,000; Full time

Job summary

Knowledge Services in Crawfordsville, IN is seeking an Eligibility Assistant to support the DFR with public assistance applications. You will greet visitors, verify information, and help clients with documents and scheduling, while delivering excellent service at a busy front desk.

Position requires a strong customer service background, confidentiality, and the ability to multi-task. The role features a 37.5-hour work week, $14.00/hour, and benefits; equal opportunity employer.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multi task.
• Proven job stability.
• Clean criminal background.
• Previous experience in customer service or related roles.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service background

Ability to maintain confidentiality

Handle conflict calmly

Reliable and dependable

Ability to multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services in Crawfordsville, IN is seeking an Eligibility Assistant to support the DFR with public assistance applications. You will greet visitors, verify information, and help clients with documents and scheduling, while delivering excellent service at a busy front desk.

Position requires a strong customer service background, confidentiality, and the ability to multi-task. The role features a 37.5-hour work week, $14.00/hour, and benefits; equal opportunity employer.