Public Benefits Eligibility Specialist

Knowledge Services; Bloomfield (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Bloomfield, IN to provide front-desk support for the DFR, assist clients applying for public assistance, and coordinate paperwork and appointments. The role focuses on delivering high-quality customer service to the public and case workers alike.

The position emphasizes confidentiality, accuracy in reviewing client information, and ability to multitask in a busy office environment while maintaining reliable attendance and a positive

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Front desk

Confidentiality

Multi-tasking

Reliability

Conflict handling

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Bloomfield, IN to provide front-desk support for the DFR, assist clients applying for public assistance, and coordinate paperwork and appointments. The role focuses on delivering high-quality customer service to the public and case workers alike.

The position emphasizes confidentiality, accuracy in reviewing client information, and ability to multitask in a busy office environment while maintaining reliable attendance and a positive