Public Benefits Eligibility Specialist

State of West Virginia; Union (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

12 paid holidays

Tuition reimbursement

Paid vacation & sick leave

Medical and life insurance

Retirement plans

Job summary

State of West Virginia is seeking an Economic Service Worker to support the Bureau for Family Assistance by processing applications and determining eligibility for programs like SNAP and Medicaid. The role emphasizes compassionate client interactions and accurate case management across multiple economic assistance programs.

Responsibilities include conducting interviews, maintaining caseloads, and staying current with policy updates while delivering high-quality services to help families achieve

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Any combination of paid experience providing directclient services may substitute for the required training on a year-for-year basis.
• Full-time or part-time paid experience in customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework may substitute for training at the rate of one year equals two years of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training.
• A valid driver's license may be required.

Responsibilities

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting telephone and face-to-face interviews with clients to determine eligibility for benefits.
• Determining eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Maintaining an up-to-date caseload and ensuring timely case processing and tracking.
• Monitoring and responding to communications from clients, supervisors, and managers, including email and phone calls.
• Referring clients to additional support services and agencies as needed.
• Keeping current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Skills

Customer service

Interviewing clients

Data handling

Case management

Policy updates

Education

Bachelor's degree

Tools

Client databases

Job description

State of West Virginia is seeking an Economic Service Worker to support the Bureau for Family Assistance by processing applications and determining eligibility for programs like SNAP and Medicaid. The role emphasizes compassionate client interactions and accurate case management across multiple economic assistance programs.

Responsibilities include conducting interviews, maintaining caseloads, and staying current with policy updates while delivering high-quality services to help families achieve