Economic Services Trainee: Learn Benefit Eligibility & Interviews

State of West Virginia; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is offering a training role focused on learning the processing of benefit applications and eligibility determinations for programs such as SNAP and Medicaid. You will handle a caseload under supervision, learn department software, and adhere to complex policies for issuing benefits.

The role emphasizes client interviews, data analysis, and accuracy, with potential for ongoing responsibilities after training. A driver’s license may be required.

Qualifications

• High school diploma or equivalent.
• Two years of direct client services experience or related customer service experience.
• Substitution: college coursework may substitute for experience at 1 year per 30 credit hours.
• A valid driver's license may be required.

Responsibilities

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid programs, and related assistance.
• Conduct client interviews and analyze financial and social information.
• Adhere to complex eligibility policies and departmental procedures.

Skills

Interviewing clients

Customer service

Policy eligibility

Data evaluation

Education

High school diploma

Tools

Department software

Job description

State of West Virginia is offering a training role focused on learning the processing of benefit applications and eligibility determinations for programs such as SNAP and Medicaid. You will handle a caseload under supervision, learn department software, and adhere to complex policies for issuing benefits.

The role emphasizes client interviews, data analysis, and accuracy, with potential for ongoing responsibilities after training. A driver’s license may be required.