Eligibility & Benefits Counselor - Economic Services

State of West Virginia; Kingwood (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

The State of West Virginia is seeking an Economic Assistance Processor to join the Kingwood team. Under general supervision, you will process applications, determine eligibility for SNAP, Medicaid, and related programs, and manage a caseload with care and accuracy.

You will schedule and conduct interviews, collect personal and financial information, and refer clients to supportive services. A bachelor’s degree is required; substitutions based on relevant experience are allowed.

Qualifications

• Bachelor's degree from regionally accredited college or university.
• Substitution: any combination of full-time or equivalent part-time paid experience… interview clients, customers or the public, and evaluating the data against established standards and guidelines for year-for-year substitution.
• Substitution: full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work for year-for-year substitution.
• Substitution: successful completion of college coursework from regionally accredited college or university for year-for-year substitution (every thirty credit hours equals one year).
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one year of experience equals two years of training.
• Special Requirement: A valid driver's license may be required.
• State employment offers a variety of benefits.

Responsibilities

• Process applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews and conduct personal interviews with clients regarding their personal, financial, and social information.
• Maintain an up-to-date client caseload, refer clients to supportive services and agencies, and oversee eligibility decisions.
• May obtain repayment from clients who have been issued benefits erroneously.

Skills

Interviewing clients

Customer service

Education

Bachelor's degree

Job description

The State of West Virginia is seeking an Economic Assistance Processor to join the Kingwood team. Under general supervision, you will process applications, determine eligibility for SNAP, Medicaid, and related programs, and manage a caseload with care and accuracy.

You will schedule and conduct interviews, collect personal and financial information, and refer clients to supportive services. A bachelor’s degree is required; substitutions based on relevant experience are allowed.