Economic Services Eligibility Specialist

State of West Virginia; Beckley (WV); On-site; USD 34,000 - 52,000; Full time

Job summary

State of West Virginia is hiring an Economic Service Worker to process and track applications for economic assistance, and to determine program benefits eligibility through client interviews. You will maintain an up-to-date caseload, respond to communications, refer clients to additional services, and enter data into agency systems.

Minimum qualifications include a Bachelor's degree from a regionally accredited college or university, with substitution options and a possible driver’s license

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: any combination of paid client-services experience may substitute for the required training.
• Full-time or equivalent part-time experience in customer service or related work may substitute for the required training on a year-for-year basis.
• College coursework from a regionally accredited college or university may substitute for the required training; 30 credit hours equal one year.
• Experience in Economic Services work may substitute for training; 1 year equals 2 years of training.
• Special Requirement: A valid driver's license may be required.

Responsibilities

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
• Referring clients to additional support services and agencies as needed.
• Maintaining current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Education

Bachelor's degree from a regionally accredited college or university

Job description

State of West Virginia is hiring an Economic Service Worker to process and track applications for economic assistance, and to determine program benefits eligibility through client interviews. You will maintain an up-to-date caseload, respond to communications, refer clients to additional services, and enter data into agency systems.

Minimum qualifications include a Bachelor's degree from a regionally accredited college or university, with substitution options and a possible driver’s license