Public Benefit Eligibility Assistant

Knowledge Services; English (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Indiana to support the Division of Family Resources. You will assist with front desk tasks, process applications, collect paperwork, and provide direct customer service to clients and staff.

The role focuses on accurate information handling, confidentiality, and multi-tasking in a public-facing office environment. Training is provided, with a 37.5-hour work week and benefits.

Qualifications

• Supports front desk operations and client intake processes.
• Ensures accuracy of client information and documents.
• Delivers courteous customer service to the public and colleagues.
• Maintains confidentiality of sensitive information.

Responsibilities

• Welcome on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multi tasking

Reliability

Punctuality

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Indiana to support the Division of Family Resources. You will assist with front desk tasks, process applications, collect paperwork, and provide direct customer service to clients and staff.

The role focuses on accurate information handling, confidentiality, and multi-tasking in a public-facing office environment. Training is provided, with a 37.5-hour work week and benefits.