Impactful Eligibility Specialist - Public Assistance

Knowledge Services; LaGrange (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist to support the FSSA/Division of Family Resources in LaGrange, Indiana. The role focuses on processing applications from Indiana residents for public assistance programs including TANF, SNAP, and Medicaid, and ensuring accurate documentation for eligibility determinations.

The position offers a long-term career with potential for growth, a 37.5-hour work week, paid time off, benefits, and a standard Monday–Friday schedule.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Confidentiality

Conflict resolution

Reliability

Multitasking

Job stability

High School diploma

Clean criminal background

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Specialist to support the FSSA/Division of Family Resources in LaGrange, Indiana. The role focuses on processing applications from Indiana residents for public assistance programs including TANF, SNAP, and Medicaid, and ensuring accurate documentation for eligibility determinations.

The position offers a long-term career with potential for growth, a 37.5-hour work week, paid time off, benefits, and a standard Monday–Friday schedule.