Public Benefits Advocate — Frontline Support for Families

Oregon Inc; Oak Harbor (OH); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Great benefits package

Public Service Loan Forgiveness (elig)

Job summary

Oregon Department of Human Services seeks an Entry Public Benefits Specialist to deliver front-line customer service in a high-volume office environment in Salem. You will assist clients with benefits applications, explain eligibility procedures, and process related administrative tasks using One System.

The role requires handling sensitive data with integrity, supporting diverse populations, and adapting communication to explain complex rules and processes.

Qualifications

• Two years of experience working in a reception area or call center with high volume, including data entry and handling applications.
• Associate degree in Behavioral Science, Social Science, or closely related field plus six months of relevant frontline experience.
• Equivalency of education, training, and experience may satisfy the requirements.

Responsibilities

• Create a welcoming environment with friendly, respectful, professional service.
• Answer phones and clarify program questions and case-specific details.
• Input tasks into database and manage working batches.
• Process administrative tasks related to eligibility in One System.
• Explain procedures for applying for benefits and requesting hearings.
• Make independent judgments based on laws, rules, and policies within TANF, SNAP, ERDC, or TA-DVS and medical.
• Screen eligibility for ODHS programs and guide applicants to apply.

Skills

Customer service

Data entry

Education

Associate degree in Behavioral or Social Sciences

Experience in a busy reception/call center

Job description

Oregon Department of Human Services seeks an Entry Public Benefits Specialist to deliver front-line customer service in a high-volume office environment in Salem. You will assist clients with benefits applications, explain eligibility procedures, and process related administrative tasks using One System.

The role requires handling sensitive data with integrity, supporting diverse populations, and adapting communication to explain complex rules and processes.