Public Benefits Specialist

Oregon Inc; Hood River (OR); Sur place; USD 50 000 - 67 000; Plein temps

Avantages offerts par ce poste

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Amazing benefits package

Public Service Loan Forgiveness

Résumé du poste

The Oregon Department of Human Services seeks a Public Benefits Specialist in Hood River to determine eligibility, conduct interviews, and connect families with services across ODHS programs. You will document findings and work with OEP to apply program rules.

The role emphasizes culturally responsive service, clear communication, and collaboration with diverse communities. The position is full-time in an in-person office setting with competitive benefits.

Qualifications

• One year of experience at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience with the public, providing assistance and interpreting policies; OR
• An associate degree in Behavioral Science, Social Science or related field with six months of experience with the public; OR
• Equivalent combination of education, training and experience.

Responsabilités

• Perform eligibility determinations, redeterminations, periodic reviews and updates for ODHS, OHA and DELC programs.
• Interview applicants in person and by phone to gather information for eligibility and benefits.
• Assess client family strengths and needs and connect to resources and programs.
• Update narrative reports summarizing new information and document conclusions.
• Learn about programs and work with the Oregon Eligibility Partnership (OEP).

Connaissances

Customer service

Policy interpretation

Communication

Cultural responsiveness

Multitasking

Software systems

Formation

Associate degree in Behavioral/Social Science

Outils

ODHS software systems

Description du poste

Initial Posting Date: 11/09/2026 Application Deadline: 11/23/2026 Agency: Department of Human Services Salary Range: $4,519 - $5,988 Position Type: Employee Position Title: Public Benefits Specialist

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Encouraged | English & Spanish You do not need to be bilingual to apply for or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay. Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives. As a Public Benefits Specialist, you will work in Hood River office assisting Oregonians in-person.

Summary of Duties

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• You will update narrative report summarizing new information from client and collateral sources and document conclusions.
• Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience providing services tailored to meet the cultural needs of the individuals served.
• Experience providing guidance and clarification on customer specific case or account details.
• Demonstrated track record of providing clear, accurate, and timely responses to customer needs.
• Experience providing appropriate referrals to ODHS programs and community resources.
• Experience adapting and integrating new or updated policies, procedures, and systems into daily workflow.
• Experience providing appropriate referrals to ODHS programs and community resources.
• Experience utilizing multiple software systems.

Working Conditions Work schedule is a traditional work week, Monday-Friday. Work is conducted in offices and other program sites. May interact with clients who are under emotional or financial stress. May require sitting at a terminal or telephone for prolonged periods of the workday.

Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver’s license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95. This recruitment may be used to fill future vacancies in the same classification.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”