Front Desk Eligibility Assistant – Public Benefits

Knowledge Services; New Castle (IN); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant in New Castle, Indiana to provide front-desk support for the DFR and assist clients applying for public assistance. You will welcome visitors, review information, handle scheduling, and perform basic clerical tasks while delivering outstanding customer service.

The role requires a High School diploma, a strong customer service background, and the ability to maintain confidentiality.

Qualifications

• High School diploma or equivalent.
• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Education

High School diploma

Job description

Knowledge Services is seeking an Eligibility Assistant in New Castle, Indiana to provide front-desk support for the DFR and assist clients applying for public assistance. You will welcome visitors, review information, handle scheduling, and perform basic clerical tasks while delivering outstanding customer service.

The role requires a High School diploma, a strong customer service background, and the ability to maintain confidentiality.