Public Assistance Quality Control Reviewer

Commonwealth of Massachusetts; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Commonwealth of Massachusetts, Department of Transitional Assistance, seeks a Quality Control Specialist Reviewer in Boston to perform federal quality control reviews and monitor agency performance by evaluating the work of Benefits Eligibility & Referral Social Worker staff, supervisors and managers.

Responsibilities include applying federal QC guidelines, collecting data, and conducting reviews to ensure accuracy of eligibility findings and payments across programs.

Qualifications

• Ability to determine the accuracy of eligibility findings and benefit payment decisions.
• Capacity to integrate multiple program criteria in the quality control review process.
• Strong written and oral communication skills.
• Ability to work independently and in a team environment.

Responsibilities

• Monitors and evaluates work using multiple standards of review to ensure compliance with state and federal guidelines.
• Reviews a statistically valid sample of cases to determine accuracy of eligibility and payments.
• Determines correctness of financial assistance payments and assists with error rate computation.
• Performs Local Office Quality Control reviews and collects data for Federal reporting.
• Conducts in-depth interviews with recipients, including home visits, for research activities.

Skills

Attention to detail

Analytical thinking

Communication skills

Teamwork

Discretion with confidential info

Job description

The Commonwealth of Massachusetts, Department of Transitional Assistance, seeks a Quality Control Specialist Reviewer in Boston to perform federal quality control reviews and monitor agency performance by evaluating the work of Benefits Eligibility & Referral Social Worker staff, supervisors and managers.

Responsibilities include applying federal QC guidelines, collecting data, and conducting reviews to ensure accuracy of eligibility findings and payments across programs.