Quality Assurance Lead, Human Services & Compliance

Charles River Center; Needham (MA); On-site; USD 43,000 - 44,000; Full time

Job summary

Charles River Center in Needham, MA is seeking a Quality Assurance Specialist to oversee QA standards across programs for adults with developmental and intellectual disabilities. You will ensure compliance with DDS, MassHealth, CARF and other accrediting bodies, and lead continuous quality improvement initiatives.

The role provides leadership, guidance, and training support to staff, monitors program performance, and acts as liaison with regulatory bodies to ensure high-quality, compliant

Qualifications

• Bachelor’s degree in Human Services, Social Work, Special Education, or related field; Master’s preferred.
• 3–5 years’ experience in human services, quality assurance, or program management.
• Knowledge of DDS, MassHealth, CARF standards and related best practices.
• Strong leadership, analytical, and problem-solving skills; excellent communication.
• Experience with training coordination, data analysis, and quality improvement initiatives.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Oversee DDS ISP process for Residential, Day Habilitation, and Employment Services.
• Visit programs to ensure active treatment and PBS; audit records.
• Coordinate audits and ensure timely regulatory submissions.
• Coordinate training and develop individualized learning plans.
• Engage stakeholders; collect and analyze feedback.
• Manage quality data, trends, and KPI monitoring.
• Maintain ISP records and documentation; assist with reporting.
• Carry a caseload as needed.

Skills

Leadership

Analytical

Communication

Data analysis

Training coordination

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office Suite

Data management systems

Job description

Charles River Center in Needham, MA is seeking a Quality Assurance Specialist to oversee QA standards across programs for adults with developmental and intellectual disabilities. You will ensure compliance with DDS, MassHealth, CARF and other accrediting bodies, and lead continuous quality improvement initiatives.

The role provides leadership, guidance, and training support to staff, monitors program performance, and acts as liaison with regulatory bodies to ensure high-quality, compliant