Quality Assurance Reviewer

State of Illinois; Illinois; On-site; USD 52,000 - 72,000; Full time

Job summary

Illinois Department of Human Services seeks a Quality Assurance Reviewer to perform comprehensive reviews of case records and call recordings for State and Federal Assistance programs, particularly SNAP.

The role conducts interviews with assistance recipients and staff, analyzes data to identify trends, prepares reports with recommendations for program improvement, and travel to Springfield with occasional overnight stays.

Qualifications

• Bachelor's degree with coursework in behavioral sciences.
• Two years of professional experience in casework or related area.
• Experience with SNAP or public assistance programs.
• Experience conducting interviews and examining data.
• Ability to travel and work overtime as needed.

Responsibilities

• Review case records and call recordings for compliance.
• Interview assistance recipients and staff.
• Analyze data to identify trends and errors.
• Prepare reports with recommendations for program improvement.

Skills

Case management

Interviewing

Data analysis

Regulatory compliance

Report writing

Education

Bachelor's degree in Behavioral Sciences

Job description

This Quality Assurance Reviewer position with the Illinois Department of Human Services performs comprehensive reviews of case records and call recordings for State and Federal Assistance programs, particularly SNAP, to ensure compliance with regulations and policies. The role conducts interviews with assistance recipients and staff, analyzes data to identify trends and errors, and prepares reports with recommendations for program improvement. The position is located in Springfield and includes travel requirements with occasional overnight stays.

Key qualifications:

• Bachelor's degree with coursework in behavioral sciences
• Two years of professional experience in casework or related area
• Experience with SNAP or public assistance programs
• Experience conducting interviews and examining data
• Ability to travel and work overtime as needed