QA & Compliance Monitor – Disability Programs

UMass Med School; Westborough (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

UMass Medical School in Westborough, MA is seeking a Program Monitor to oversee quality assurance for Disability and Community Services programs. Under the department Director's direction, you will execute internal assurance reviews and develop corrective action plans.

You will generate reports on audit findings for the Director and Associate Director, participate in QA projects, and help ensure compliance with state and federal regulations.

Qualifications

• Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field.
• 5 - 7 years providing direct service in human services, knowledge and experience with clinical, social service/human service/rehabilitation systems
• Knowledgeable of applicable state and federal laws and regulations governing the provision of services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or individuals with medically complex care needs.
• Proficient with Word, Excel, and other desktop tools

Responsibilities

• Develop the performance measures and methodologies consistent with the program and state agencies' goals to monitor internal and subcontractor performance with contract terms
• Conduct routine audits and reviews of DCS clinical and operational work products
• Participate in continuous quality improvement projects as determined by contract terms
• Identify deficiencies in performance, and support the Director and Associate Directors in implementing a corrective action plan with input from key subcontractor, program personnel, and departmental management personnel to resolve deficiencies
• Develop and prepare clearly written reports summarizing monitoring activities
• Assist in the development and revision of contract scopes of service
• Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities
• Develop and implement monitoring and training work plans, and preparation of deliverables
• Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation
• Comply with all safety and infection control standards specific to the work site, as applicable
• Perform other duties as required.

Skills

Word proficiency

Excel proficiency

Education

Bachelor's degree in nursing, social work, rehabilitation counseling, occupational therapy, or related field

Tools

Word

Excel

Job description

UMass Medical School in Westborough, MA is seeking a Program Monitor to oversee quality assurance for Disability and Community Services programs. Under the department Director's direction, you will execute internal assurance reviews and develop corrective action plans.

You will generate reports on audit findings for the Director and Associate Director, participate in QA projects, and help ensure compliance with state and federal regulations.