Integrated Eligibility Analyst - Process & Access Improvement

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 80,000 - 118,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Department of Transitional Assistance in Massachusetts is seeking an Integrated Eligibility Analyst to coordinate projects, assess programs, and research to improve processes and client experiences.

The role emphasizes collaboration with internal/external stakeholders, development of technical requirements, and proactive problem solving. This position may involve a hybrid work schedule and a strong emphasis on accessibility to services for low-income residents.

Qualifications

• Ability to analyze laws, regulations, policies, procedures, standards, and guidelines governing assistance programs.
• Excellent written and oral communication skills.
• Keen attention to detail and interest in informing technology requirements and design.
• Excellent time management skills, with the ability to shift focus as priorities and requirements change.

Responsibilities

• Provide support to the Assistant Director of Integrated Eligibility to promote initiatives that improve client experience and administrative efficiencies.
• Assist in executing projects within DTA and across the Commonwealth to reduce program participation gaps and maximize access to services.
• Consult with management and IT division to develop solutions to programmatic and operational issues or opportunities for improvement.
• Coordinate with other units involved in the planning of the project to execute and monitor deliverables to ensure project completion within required timeframes and successful implementation.

Skills

Analytical reasoning

Excellent written and oral comms

Policy & program analysis

Project coordination

Education

Bachelor's degree in business administration or public administration

Graduate degree in business administration or public administration

Job description

Department of Transitional Assistance in Massachusetts is seeking an Integrated Eligibility Analyst to coordinate projects, assess programs, and research to improve processes and client experiences.

The role emphasizes collaboration with internal/external stakeholders, development of technical requirements, and proactive problem solving. This position may involve a hybrid work schedule and a strong emphasis on accessibility to services for low-income residents.