Impact QA Reviewer - Public Assistance Programs (Travel)

State of Illinois; Illinois; On-site; USD 52,000 - 72,000; Full time

Job summary

Illinois Department of Human Services seeks a Quality Assurance Reviewer to perform comprehensive reviews of case records and call recordings for State and Federal Assistance programs, particularly SNAP.

The role conducts interviews with assistance recipients and staff, analyzes data to identify trends, prepares reports with recommendations for program improvement, and travel to Springfield with occasional overnight stays.

Qualifications

• Bachelor's degree with coursework in behavioral sciences.
• Two years of professional experience in casework or related area.
• Experience with SNAP or public assistance programs.
• Experience conducting interviews and examining data.
• Ability to travel and work overtime as needed.

Responsibilities

• Review case records and call recordings for compliance.
• Interview assistance recipients and staff.
• Analyze data to identify trends and errors.
• Prepare reports with recommendations for program improvement.

Skills

Case management

Interviewing

Data analysis

Regulatory compliance

Report writing

Education

Bachelor's degree in Behavioral Sciences

Job description

Illinois Department of Human Services seeks a Quality Assurance Reviewer to perform comprehensive reviews of case records and call recordings for State and Federal Assistance programs, particularly SNAP.

The role conducts interviews with assistance recipients and staff, analyzes data to identify trends, prepares reports with recommendations for program improvement, and travel to Springfield with occasional overnight stays.