Public Assistance Eligibility Specialist

DFR; Columbia City (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

Training program

37.5 hour work week

Job summary

Knowledge Services, located in Indianapolis, IN, is hiring an Eligibility Specialist to assist in processing applications for DFR programs (TANF, SNAP, Medicaid) for Indiana residents. The role involves data collection, document verification, and customer support.

Training will be provided; standard hours are 8:00 AM–4:30 PM, Monday–Friday, 37.5 hours/week, with pay at $14.00 per hour. The ideal candidate is organized, has strong communication skills, and a background in social services or case

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients.
• Verify all information is gathered accurately and meets state policies.
• Obtain release forms and medicalrecords as needed.
• Verify income, assets, and other financial / legal documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility of state assistance programs.
• Data entry into state database.
• Respond to all inquiries in a timely manner via phone or email.

Skills

Organizational skills

Analytical mindset

Written and verbal communication

Independent work style

Customer service

Case management

Social services knowledge

Two years social service experience

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services, located in Indianapolis, IN, is hiring an Eligibility Specialist to assist in processing applications for DFR programs (TANF, SNAP, Medicaid) for Indiana residents. The role involves data collection, document verification, and customer support.

Training will be provided; standard hours are 8:00 AM–4:30 PM, Monday–Friday, 37.5 hours/week, with pay at $14.00 per hour. The ideal candidate is organized, has strong communication skills, and a background in social services or case