Public Assistance Eligibility Caseworker — Telework Eligible

Commonwealth-of-Pennsylvania; Chambersburg (Franklin County); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Free parking

Job summary

Commonwealth of Pennsylvania seeks an Income Maintenance Caseworker to determine eligibility for multiple assistance programs and guide clients through the process. After completing the 8-week IMSTP, the role focuses on accurate case decisions, timely processing, and clear documentation in an office setting.

The position emphasizes interviewing, data entry, and adherence to regulations, with potential part-time telework and a starting salary discussed during hiring.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Communication

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania seeks an Income Maintenance Caseworker to determine eligibility for multiple assistance programs and guide clients through the process. After completing the 8-week IMSTP, the role focuses on accurate case decisions, timely processing, and clear documentation in an office setting.

The position emphasizes interviewing, data entry, and adherence to regulations, with potential part-time telework and a starting salary discussed during hiring.