Freight Service Center Specialist

FedEx Freight, Inc.; Atlanta (GA); On-site; USD 39,000 - 45,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Administrative/Customer Service Specialist to support daily operations at our Atlanta service center.

You will handle documentation, data entry, phone inquiries, scheduling, and coordination with sales and operations to ensure accurate freight moving and exceptional customer service.

The role requires strong written and verbal communication, ability to work in a fast-paced team, and adherence to company policies while delivering reliable logistics support.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs, problem resolution, updating systems to meet customer needs, selling services, and providing potential sales leads.
• Enter freight shipment information into the system, including status updates and billing.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and/or fax with inquiries (tracking, quotes, billing).
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies to leadership.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws/regulations and company policies.

Skills

Strong phone skills

Interpersonal skills

Typing and data entry

Time management

Multitasking

Team player

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an Administrative/Customer Service Specialist to support daily operations at our Atlanta service center.

You will handle documentation, data entry, phone inquiries, scheduling, and coordination with sales and operations to ensure accurate freight moving and exceptional customer service.

The role requires strong written and verbal communication, ability to work in a fast-paced team, and adherence to company policies while delivering reliable logistics support.