Pt Reg/Med Recs Specialist

Sarasota Memorial Health Care System; North Port (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Registration Representative/Medical Records Specialist to guide patients through the registration process and connect them with the facility. You will collaborate with departments to ensure a positive patient experience and maintain high quality service.

Responsibilities include processing health information, handling release of information, and managing medical records while supporting fluid hospital operations.

Qualifications

• Require a minimum three (3) years of experience in a health care and/or customer service related industry.
• Prefer typing skills of forty (40) words per minute.
• Prefer effective communication skills and ability to handle difficult customers or situations.
• Prefer basic working knowledge of commonly used computer applications.
• Prefer general knowledge of medical terminology and medical insurance.
• Prefer experience in patient interviewing.
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Prefer the ability to collect post and balance cash.
• Prefer the ability to perform extensive clerical work with accuracy and speed.
• Prefer to be cross-trained on all processes and be able to train staff on these processes.

Responsibilities

• Assist patients through the registration process and introduce them to the facility to reduce anxiety.
• Serve as a liaison for patients, families, hospital management and staff to ensure satisfaction and quality of services.
• Assist with processing health information, including release of information and management of medical records.

Skills

Customer service

Communication skills

Typing 40 wpm

Computer literacy

Medical terminology

Patient interviewing

Flexibility

Cash handling

Clerical speed

Education

High School Diploma or GED

Job description

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Job Description

Department

Patient Access_NPA ECC

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Required Qualifications

• Require a minimum three (3) years of experience in a health care and/or customer service related industry.

Preferred Qualifications

• Prefer typing skills of forty (40) words per minute.
• Prefer effective communication skills and ability to handle difficult customers or situations.
• Prefer basic working knowledge of commonly used computer applications.
• Prefer general knowledge of medical terminology and medical insurance.
• Prefer experience in patient interviewing.
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Prefer the ability to collect post and balance cash.
• Prefer the ability to perform extensive clerical work with accuracy and speed.
• Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

This is a full-time night shift position with a schedule consisting of three 12-hour shifts per week, 7:00pm-7:30am. Rotating weekends and holiday coverage required.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/