Pt Reg/Med Recs Specialist PRN

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Registration Representative/Medical Records Specialist to guide patients through registration and introduction to the facility, reducing anxiety and improving experience. The role also handles processing of health information, release of information, and medical records management.

Required minimum three years in health care or customer service; strong communication, basic computer skills, and willingness to work night shifts

Qualifications

• Minimum three (3) years of experience in health care and/or customer service.
• Proficiency with basic computer applications preferred.
• Effective communication and ability to handle difficult customers.

Responsibilities

• Assist patients through the registration process and introduce them to the facility to reduce anxiety.
• Serve as liaison for patients, families, hospital management and staff to ensure satisfaction.
• Assist with processing health information including release of information and medical records.

Skills

Customer service experience

Communication skills

Medical terminology knowledge

Education

High School Diploma or GED

Tools

MS Office

Job description

Department

Patient Access_LWR ECC

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Required Qualifications

• Require a minimum three (3) years of experience in a health care and/or customer service related industry.

Preferred Qualifications

• Prefer basic working knowledge of commonly used computer applications.
• Prefer effective communication skills and ability to handle difficult customers or situations.
• Prefer experience in patient interviewing.
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Prefer general knowledge of medical terminology and medical insurance.
• Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.
• Prefer the ability to collect post and balance cash.
• Prefer the ability to perform extensive clerical work with accuracy and speed.
• Prefer typing skills of forty (40) words per minute.

Mandatory Education

• HS EQ: High School Diploma, GED or Certificate
• night shift 7p-7:30a

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/