Outpatient Service Rep III

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System in Sarasota, FL seeks a Registration Clerk to greet patients, verify insurance, collect payments, and schedule appointments in a fast-paced front desk environment.

This role interviews patients for financial information, obtains required authorizations, answers calls, and coordinates with physicians, insurers, and other agencies while maintaining strict confidentiality.

Qualifications

• Minimum of two years in a customer service setting.
• Preferred college or vocational training.
• Typing 30-40 wpm is preferred.
• Knowledge of medical terminology and third-party payers is preferred.
• Ability to multitask and manage multiple duties with initiative.

Responsibilities

• Greet patients and interact professionally with a positive attitude.
• Interview patients to collect complete financial and insurance information.
• Verify required authorizations and insurance coverage for visits.
• Answer phones and route calls to the appropriate party.
• Act as a liaison between the facility, physician, insurer and other agencies.
• Handle patient payments at time of registration.
• Maintain confidentiality of patient information.
• Schedule patient appointments and procedures.
• Verify pain management benefits and obtain authorization for visits.
• Capable of supervising in the absence of the office manager.
• Deliver excellent customer service to patients and families.

Skills

Customer service

Communication

Typing 30-40 wpm

Medical terminology

Windows software

Education

HS Diploma or GED

Job description

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Job Description

Department

Registration_WMP

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/